1. Handling Feedback
12 minutes. Learning objectives:
- Understand the benefits of effectively handling worker feedback
- Understand how to categorize feedback as suggestions, complaints, or grievances
- Be familiar with procedures for handling worker feedback
2. Providing Feedback
14 minutes. Learning objectives:
- Understand the 3-step method of giving critical feedback
- Learn how to encourage two-way communication
- Be familiar with best practices for giving positive feedback
3. Resolving Conflict
16 minutes. Learning objectives:
- Understand why conflict arises in the workplace
- Learn how to use ‘Don’t Want’ and ‘Do Want’ statements to manage conflicts
- Be familiar with the 4-step method for resolving conflicts.
4. Preventing Bullying, Harassment and Sexual Harassment
14 minutes. Learning objectives:
- Be familiar with the definitions of bullying, harassment and sexual harassment
- Recognize the negative effects of bullying and harassment on team morale
- Know what actions to take to handle cases of bullying and harassment in the workplace
5. Motivating Workers
13 minutes. Learning objectives:
- Be familiar with the benefits of good team morale
- Recognize causes of low morale
- Understand how to meet worker needs related to control, competence and connection
6. Pre-Shift Meetings
11 minutes. Learning objectives:
- Recognize key topics to cover during pre-shift meetings
- Know how to overcome common meeting challenges
- Understand how to set meaningful team targets
7. Health and Safety for Supervisors
17 minutes. Learning objectives:
- Understand supervisor responsibilities related to health and safety
- Know the five main areas of workplace hazards
- Be familiar with the essential tools for managing health and safety in the workplace