English中文

Supervisor Skills

7 lessons; 97 minutes

Target audience: Supervisors

1. Handling Feedback

12 minutes. Learning objectives:

  • Understand the benefits of effectively handling worker feedback
  • Understand how to categorize feedback as suggestions, complaints, or grievances
  • Be familiar with procedures for handling worker feedback

2. Providing Feedback

14 minutes. Learning objectives:

  • Understand the 3-step method of giving critical feedback
  • Learn how to encourage two-way communication
  • Be familiar with best practices for giving positive feedback

3. Resolving Conflict

16 minutes. Learning objectives:

  • Understand why conflict arises in the workplace
  • Learn how to use ‘Don’t Want’ and ‘Do Want’ statements to manage conflicts
  • Be familiar with the 4-step method for resolving conflicts.

4. Preventing Bullying, Harassment and Sexual Harassment

14 minutes. Learning objectives:

  • Be familiar with the definitions of bullying, harassment and sexual harassment
  • Recognize the negative effects of bullying and harassment on team morale
  • Know what actions to take to handle cases of bullying and harassment in the workplace

5. Motivating Workers

13 minutes. Learning objectives:

  • Be familiar with the benefits of good team morale
  • Recognize causes of low morale
  • Understand how to meet worker needs related to control, competence and connection

6. Pre-Shift Meetings

11 minutes. Learning objectives:

  • Recognize key topics to cover during pre-shift meetings
  • Know how to overcome common meeting challenges
  • Understand how to set meaningful team targets

7. Health and Safety for Supervisors

17 minutes. Learning objectives:

  • Understand supervisor responsibilities related to health and safety
  • Know the five main areas of workplace hazards
  • Be familiar with the essential tools for managing health and safety in the workplace