Resolving Conflict

 

11 Minutes

 

1. Understand why conflict arises in the workplace

 

2. Learn how to use ‘Don’t Want’ and ‘Do Want’ statements to manage conflicts.

 

3. Be familiar with the 4-step method for resolving conflicts.

 

 
For Factories
 
  • Supervisors
 
Includes 1 year access to the interactive video, quiz and certificate download.